Definitions and interpretation
|Data||collectively all information that you submit to Incisive Training via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;|
|Data Protection Laws||any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;|
|GDPR||the General Data Protection Regulation (EU) 2016/679;|
|Incisive Training, or us||Incisive Training, is the owner of this website;|
|UK and EU Cookie Law||the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;|
|User or you||any third party that accesses the Website and is not either (i) employed by Incisive Training and acting during their employment or (ii) engaged as a consultant or otherwise providing services to Incisive Training and accessing the Website in connection with the provision of such services; and|
|Website||the website that you are currently using, www.incisivetraining.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.|
|Personal Information||Refers to both device information and order information.|
- the singular includes the plural and vice versa;
- a reference to a person includes firms, companies, government entities, trusts and partnerships;
- “including” is understood to mean “including without limitation”;
- reference to any statutory provision includes any modification or amendment of it;
4 For purposes of the applicable Data Protection Laws, Incisive Training is the “data controller”. This means that Incisive Training determines the purposes for which, and the way, your Data is processed.
5 We may collect the following Data, which includes personal Data, from you:
- contact Information such as email addresses and telephone numbers;
How we collect Data
6 We collect Data in the following ways:
- data is given to us by you;
- when you call us; and
- data is collected automatically.
Data that is given to us by you
7 Incisive Training will collect your Data in a number of ways, for example:
- when you contact us through the Website, by telephone, post, e-mail or through any other means;
- when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, payment information (email address, and phone number;
- when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
- when you enter a competition or promotion through a social media channel;
- when you use our services;
Data that is collected automatically
8 To the extent that you access the Website, we will collect your Data automatically, for example:
- we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
- we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.
9 We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
- “Token”, this will be used to authorisation from our payment platform.
Our use of Data
10 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
- a.internal record keeping;
- b.improvement of our products / services;
- c.screen our orders for potential risk or fraud;
- d.any customer complaints you may have and need access to our recorded calls;
11 We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
12 When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Who we share Data with
13 We may share your Data with the following groups of people for the following reasons:
- our employees;
- Stripe, who we use for our online payment system – You can read more about how Stripe uses your personal information here: https://stripe.com/gb/privacy
We may also share your personal information to comply with applicable laws and regulations, to respond to a warrant or other lawful request.
Keeping Data secure
14 We will use technical and organisational measures to safeguard your Data, for example:
- access to your account is controlled by a password and a user name that is unique to you.
- we store your Data on secure servers.
16 If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
18 If you call our phone line the recording is retained for a year.
19 Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
20 You have the following rights in relation to your Data:
- Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
- Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
- Right to erase – the right to request that we delete or remove your Data from our systems.
- Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
- Right to data portability – the right to request that we move, copy or transfer your Data.
- Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
21 To make enquiries exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: incisivetraining.co.uk.
22 If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
23 It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
Changes of business ownership and control
26 In the above instances, we will take steps with the aim of ensuring your privacy is protected.
29 Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
30 This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
You may contact Incisive Training by email at firstname.lastname@example.org.